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- Water off notices
- Water Maintenance
- Boil Water Notices - Ongoing
- Boil Water Notices - Temporary
- Current Water Restrictions
Water off notices
Unplanned water outage - Twizel - 18 December 2025
❗️UPDATE - 3.00pm❗️
Water pressure at the plant is now back to normal, and customers will be starting to get water again. We may need to flush some trapped air from hydrants but we expect everyone to have normal pressure water by about 5.00pm tonight.
If you continue to have water issues after 5.00pm, please report it by calling 0800 365 6514 where our After Hours service will be able to notify our On Duty water team.
An unplanned power outage has affected our water pumps and the water supply in Twizel has been affected.
Staff are aware of the situation and are working as fast as possible to resume our normal service.
At the moment we do not have an ETA but we will update you as soon as we have more information.
Water Maintenance
There are no water maintenance issues at this time.
Boil Water Notices - Ongoing
Boil Water Notice: Allandale Water Supply
Water Supply Advisory October 2025
We are advising consumers on the Allandale Water Supply to boil all water until further notice.
Water feeding the Allandale Water Supply is drawn from a surface water source, namely the South Opuha River. This river receives much of its water from rainfall draining over the ground surface and into the stream and river, collecting contamination from silts, dirt, debris, and animal waste along the way.
Even when the water is visually clean, it will still have been in contact with these contaminants, and these contaminants may include bugs that can make you sick.
Bugs that make people sick are called pathogens, and it is our responsibility to protect you from becoming sick from pathogens in the water supply.
We treat the water with chlorine to protect you against some of these pathogens, but unfortunately some of them are too strong for the chlorine to be effective. These stronger pathogens remain able to make you sick, and we need to provide additional treatment steps to address them and protect your health.
Each treatment step is called a ‘treatment barrier’ and currently, the Allandale supply does not have sufficient barriers to make the water safe.
We are therefore advising consumers on the Allandale Water Supply to boil all water used for drinking, food preparation and brushing teeth until such time as additional treatment barriers are in place and the water is made safe.
Council is required to provide this advice to comply with the requirements of the government’s Water Services Authority - Taumata Arowai. Ultimately, the rules are there to keep people safe from harm and ensure you can make informed choices about the water you are drinking.
Further information:
- Boil Water Notice Explainer - Allandale PDF, 910.41 KB
- How to make water safe to drink under a boil water notice - Water Services Authority - Taumata Arowai
Boil Water Notice: Albury Community Water Supply
Water Supply Advisory October 2025
We are advising consumers on the Albury Water Supply to boil all water until further notice.
Water feeding the Albury Water Supply is drawn from a surface water source, namely the Opawa Stream. This stream receives much of its water from rainfall draining over the ground surface and into the stream and river, collecting contamination from silts, dirt, debris, and animal waste along the way.
Even when the water is visually clean, it will still have been in contact with these contaminants, and these contaminants may include bugs that can make you sick.
Bugs that make people sick are called pathogens, and it is our responsibility to protect you from becoming sick from pathogens in the water supply.
We treat the water with chlorine to protect you against some of these pathogens, but unfortunately some of them are too strong for the chlorine to be effective. These stronger pathogens remain able to make you sick, and we need to provide additional treatment steps to address them and protect your health.
Each treatment step is called a ‘treatment barrier’ and currently, the Albury supply does not have sufficient barriers to make the water safe.
We are therefore advising consumers on the Albury Water Supply to boil all water used for drinking, food preparation and brushing teeth until such time as additional treatment barriers are in place and the water is made safe.
Council is required to provide this advice to comply with the requirements of the government’s Water Services Authority - Taumata Arowai. Ultimately, the rules are there to keep people safe from harm and ensure you can make informed choices about the water you are drinking.
Further information:
- Boil Water Notice Explainer - Albury PDF, 953.37 KB
- How to make water safe to drink under a boil water notice - Water Services Authority - Taumata Arowai
Boil Water Notices - Temporary
There are no temporary Boil Water Notices in place at this time.
Current Water Restrictions
There are no water restrictions currently in force in the Mackenzie District.